How Pick-up Service Works
How much does it cost?
When we pick-up your laundry, we bring it back to the facility and weigh it on the scale. We call you and tell you the weight, the total cost and arrange for payment. The current price for pick-up service is $25.00 for the first 20 pounds (or less) and $1.00 per pound thereafter. We can also pick up your dry cleaning, if needed. Prices vary for dry cleaning. All pick-up orders must be paid by credit card or cash upon delivery.
Why can't I get an exact time?
Because we can't guarantee exactly when the driver will be able to make it to your home due to possible weather or traffic conditions, we like to provide a time range when you can expect the pick-up. If you have a doorman, you can leave your laundry with the building and we can pick it up from them directly.
How long does it take?
We guarantee 24 hour service. Whenever possible, we will attempt to return your laundry earlier but we will schedule a convenient time with you for delivery beforehand.
What if I have a problem with my laundry?
If you find a problem with your laundry, please contact us immediately at 212.470.7689. We will make every effort to resolve your concerns as we always want our customers to be happy with our services and have a positive experience.
What is Express Laundry?
Express Laundry is more than just about the time you save doing laundry. It is about using machines that are built with state-of-the-art technology and more efficient operation. Our washers are also known as washer extractors. These machines have the capability of washing your clothes and extracting so much water from them during the spin cycle that they come out virtually dry from the machines.
Because they are barely wet when they come out of the washers, your clothes will spend less time in the dryers. When your clothes spend less time in the dryers, this shortens the amount of time your clothes are exposed to the high heat. This will help your clothes last longer due to less wear and tear from the dryers and the colors will stay brighter.